Hey loyal admineers! (I just made that up.) I wanted to toss a question out to our readers. I’m working on a Change Management course for LinkedIn Learning right now to join my other courses, and I was hoping to hear some good new techniques people are using to do it that a) ensure compliance but b) are not super heavy and lame.
My current approach is to mention the ITIL, COBIT, ISO 27000-1, etc. approaches but then come in with a practical approach inspired by Visible Ops and leavened with DevOps innovation.
Chime in in the comments – how do you do change management? What compliance regimes do you have to fulfill? Are you using one of the ITSM frameworks? Are you using a tool (ServiceNow aka “ServiceNo” followed by JIRA were the two most popular when I asked at the latest CloudAustin meeting)? Are you using any techniques that you think are excellent and would like others to hear about? I’d love to hear from you!