Tag Archives: linkedin

Incident Management Course Coming!

2019-06-13 10.51.48I know we’ve been quiet on the blog, all four agile admins have been busy – several of us moved to new jobs, everyone has a lot going on.

But we’re still doing stuff!  I just went out to Carpenteria to film a LinkedIn Learning course on Incident Management.  The agile admins have a full DevOps curriculum on LinkedIn Learning (which was lynda.com); most of them are in the “Become a DevOps Engineer” learning path!  You can view them as a LIL member or they can be bought individually nowadays too.

We’ve done the 101 level (DevOps Foundation), the 201 level (CI/CD, CM/Infrastructure as Code, SRE, Monitoring and Observability, Lean and Agile) and now we’re hitting more details – Karthik’s done a bunch of Kubernetes and Cloud Native courses, Peco is doing more monitoring courses, James is doing DevSecOps courses…

2019-06-13 12.28.02And I just went and filmed an Incident Management course.  Incident Response, really, I’m hoping for a subsequent course that focuses on retrospectives (each class is only like an hour long and retros are a huge fun topic so I wanted to give them enough time on their own).

Pictured are my producers Adam and Lori and my live action director Julia (who’s also done some of my other courses!) This was a slides course (my first), but they have a program where they can add in a little live action, and since I’ve done it a bunch and Julia’s great we burned through a bunch of scripts in a short time on camera! Thanks to all of them (and my content manager Brian Anderson, not pictured).

The Course

I’ve been creating IM processes and training and leading organizations in them for a while now. A good incident response program removes friction and lets your smart technical staff focus on one thing, solving the problem, without having to worry about what to do otherwise. When I left AlienVault, the #1 thing people came and said to me in my 2 week notice period was “Hey, that incident management process, that’s really made a huge difference,” which is great to hear.

And it was a good opportunity to refresh on the newer developments in the field.  I first got into modern IM, which I defines as “derived from the Incident Command System”, in 2008 after I heard Brent Chapman speak at Velocity on Incident Command for IT: What We Can Learn from the Fire Department.  But (aside from retros) while that concept spread, for 5-6 years there wasn’t really a lot more in terms of new developments. Luckily that’s changed, and there’s been a lot lately. John Allspaw and J. Paul Reed have both done masters’ theses with Lund University’s Division of Risk Management and Societal Safety; there’s a new O’Reilly book Incident Management for Operations as well as IM being a hot topic in the Google SRE books, and so on. The REdeploy conference and Thai Wood’s Resilience Roundup weekly email newsletter and the Oncall Nightmares podcast re full of late breaking developments. (These sources and more are listed in the course handout!)

Special thanks to J. Paul for giving me guidance on the course content and giving me permission to use his and Kevina Finn-Braun’s Incident Lifecycle Model in it.

Expect video topics like:

  • Why Do I Need Incident Management?
  • The Incident Command System
  • Scoping the Problem
  • Your Incident Toolchain
  • Incident Toolchain Example
  • Detecting and Reporting Incidents
  • First Response and Escalation
  • Incident Communication With Your Users
  • Communicating Inside Your Organization
  • Best Practices for Diagnosis and Repair
  • Cleaning Up After
  • Continuously Improving
  • Training and Game Days
  • Implementation Challenges

Oh, and I got to use props for the first time (like that fire extinguisher in the lead pic), we threw some in for kicks. Fun!

The Experience

Speaking of that, I just wanted to give the LinkedIn Learning team a shout-out.  Making courses with them is a great experience, class all the way.  They are all super skilled at what they do and super friendly. Going to their campus/studio in Carpenteria, CA is always an exceedingly pleasant experience. Everything’s top notch, sound booths, live action studios… It’s not the average webcam tech course when you’re looking down the barrel of a camera with a director, a producer, and a sound/teleprompter person fussing over the fine details! If you are an expert in something (not just tech) and are interested in doing courses, I’m happy to introduce you to someone there; it’s all top quality.

And they treat their people well there!  As best as I can tell they always have, from when they were Lynda to when they were LinkedIn to now being owned by Microsoft. Lori confided in me, “I was a documentary filmmaker with a non-profit for years and I didn’t know jobs like this existed; I’ve never been treated so well.”

While I was there they were doing their monthly “InDay”, and apparently this is the most anticipated one of a year as it’s game themed. They had inflatable human foozball, arcade games, did up the cafeteria with a Stranger Things theme, even had a D&D training session.

 

2019-06-13 17.33.21And of course Carpinteria is beautiful, right on the beach, extremely temperate. It’s between Ventura and Santa Barbara, just north of LA. If you go out there, my hot tips are the nearby Shoals restaurant (a little down the 101) where you can get a table right on the water, and Chocolats du CaliBressan, a French chocolatier down in the far north end the beach side of Carpinteria. Oh and the booze is super cheap in the supermarket, so we always make some gin and juice and hang out in the Holiday Inn’s hot tub while we’re there…

 

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Released! SRE, Monitoring and Observability!

Well we haven’t had a lot of spare blogging time but we’ve been busy – the agile admins have been hard at work on some more LinkedIn Learning/lynda.com video courses to help make DevOps more accessible for the common man and woman.

lyndalinkedinJames and I did DevOps Foundations: Site Reliability Engineering, which explains our view of what SRE is, and its position in the DevOps arena. This rounds out our “DevOps 201” series, where we delve down into the three practice areas of DevOpscontinuous delivery, infrastructure as code, and SRE.

Monitoring is a big part of SRE, but too much to do in the scope of all one course – so at the same time, Peco and I filmed a companion course, DevOps Foundations: Monitoring and Observability!  Like the CD and IaC courses, this alternates theory with demos.

Along with the recent DevOps Foundations: Lean and Agile I did with Karthik, we feel like we’ve now completed a curriculum that can introduce you to all the major areas of DevOps and prepare you to grow from there. (Link to lynda.com playlist.) The guys are doing other courses with lynda as well, we’ve kinda gotten addicted to doing them!  You can check them all out by your favorite Agile Admin:

I love talking to the folks I meet at conferences and whatnot who have done the courses; let us know what other areas you’d like to get the Agile Admin learning treatment!

We’re not a consultancy or anything – just four practitioners here in Austin who love giving back to the community when we’re not doing our day jobs. We get some royalties per click from the classes, but other than that we don’t have anything to sell you. We got into this to help people make sense of the confusing DevOps landscape and we’ll keep doing it as long as it seems like it’s meeting that goal, so your feedback is needed to let us know if we should keep going and if so on what.

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New DevOps Courses In The Can!

Well it was  busy week last week – James, Karthik, and I were all in lovely Carpenteria, CA  at the lynda.com/LinkedIn Learning HQ to film some new DevOps Foundations courses!

We have two out already – James and I did DevOps Foundations, which lays out the basics of DevOps from culture to containers. It’s a three hour course, and should suffice to orient someone in all the ways of DevOps and defines Continuous Delivery, Infrastructure Automation, and Reliability Engineering as its three practice areas. (There’s a course handout under the Exercise Files that has links and bibliography, as well.)  It’s DevOps 101 if you could use that!

And then we started to flesh out the major DevOps practice areas we defined in that course as 200-level courses.  These focus on concepts but illustrate with tool demos. So we filmed DevOps Foundations: Infrastructure Automation in March, which released the end of April.  It’s two hours, and covers infrastructure as code concepts and the basics of creating infrastructure from specs with e.g. CloudFormation, provisioning systems with e.g. Chef, and going immutable with Docker.

But now we have an irresistible urge to do more, so in a double shot that took about a year off my life, last week James and I recorded DevOps Foundations: Continuous Delivery, which goes over continuous integration and delivery and shows you how to build a delivery pipeline – we used  Jenkins/Nexus/Chef/go/abao/Robot Framework but again we focused on concepts and did just enough implementation to illustrate it.

2017-07-17 14.01.27

James went home mid-week and Karthik came out, and we also recorded DevOps Foundations: Lean and Agile!  Lean and Agile are integrally related to DevOps and especially to being successful at DevOps.  Our content manager actually asked us to do this one; we were kinda bulling ahead on our three main practice areas, but we said sure!  We cover some Agile and Lean basics, and then we take a tip from The Goal and The Phoenix Project, and the bulk of the course is a fictional implementation stitched together from real experiences we’ve both had doing these at various companies.  It was fun!  Here’s a look at behind the scenes.

2017-07-21 14.47.33

Both of these should drop in about 5 weeks, so keep an eye out.

 

 

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But How Can IT Do DevOps?

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That’s how!

While James and I were filming our lynda.com course, DevOps Fundamentals, I was impressed by this LinkedIn tech vending machine in their offices.  Swipe badge, get doodad.  I had just come off two different jobs where it was more like “pester IT for the thing you need, wait a couple weeks, maybe someone will drop by with one.”

It’s not “Chef or Puppet,” but it is self service automation!  Think outside the box.  Or in this case, I guess, inside a box. Kudos to LinkedIn IT for a user friendly solution.

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DevOps Fundamentals Going Strong!

Our LinkedIn Learning content manager, Jeff Kellum, tells James and I that our DevOps Fundamentals course is “the third most popular IT course in our library right now”!  You can start a free trial period at Lynda by going to http://www.lynda.com/trial/ErnestMueller.  We’ll post more about the experience we had making the course, it was a lot of fun and we learned a lot about going in front of the camera!

 

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